Grievance Redressal | Ummeed
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Grievance Redressal

Ummeed Housing Finance believes in providing efficient and prompt service to its customers. With a view to serve out our customers, the company has come up with the Grievance Redressal Policy.

In case of any query/complaint/grievance with respect to the product and services offered by Ummeed Housing Finance Private Limited, the customer may register the complaint either by letter / email/ visiting the branch office/telephonic communication. The customer may contact our office through any of the following channels.

  • By telephonic communication at 0124-4836480 between 10 am – 6 pm (except holidays).
  • Make an entry of query/complaint in the Complaint Register at the branch.
  • By way of email at customercare@ummeedhfc.com
  • By way of letter to:

    Grievance Redressal Officer
    Ummeed Housing Finance Private Limited,
    312 B,C & D Centrum Plaza, Sector 53,
    Golf Course Road, Gurgaon, Haryana 122002

It is advised to customers to provide Loan details and customer issue in detail for quick redressal. We assure you that your complaint will be looked into at the earliest.

Each customer complaint being unique in nature, can take approximately 6 weeks for a detailed response to respective customer query or complaint. Once a query or a complaint is registered with the company, an acknowledgement along with a complaint reference number will be sent to the customer within 7 days. The acknowledgement will contain the name & designation of the official who will deal with the grievance. While the concerned team works on the query / complaint towards resolution, an interim response intimating the actual time that will be taken to resolve the issue will be sent to the customer. After examining the matter, the company will send the customer its final response or explain why it needs more time to respond and will endeavour to do so within six weeks of receipt of a complaint and he/she will be informed how to take his complaint further if he/she is still not satisfied.

If the Customer does not receive any response from the company within 6 weeks or is dissatisfied with the response received, he/she may escalate the matter to sharad.singh@ummeedhfc.com.

In case your complaint has not been resolved to your satisfaction, you can also approach National Housing Bank and write to them at crcell@nhb.org.in or write to them at the following address:

National Housing Bank
Department of Regulation and Supervision
(Complaint Redressal Cell)
4th Floor, Core 5-A, India Habitat Centre,
Lodhi Road, New Delhi 110 003

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