The Most Important Terms and Conditions (MITC) of loan with Loan Account No.____ between Mr./Ms._____ and other co- borrowers and Ummeed Housing Finance Private Limited (hereinafter referred as Ummeed Housing Finance) are agreed upon and mentioned below:
_____months (Subject to change with a change in Ummeed Reference Rate in case of floating rate loans)
|Tariff Sheet-Schedule of Charges|
|Particulars||Home Loan||Loan against Property|
|Copy of Welcome Letter & Amortisation Schedule||NIL||NIL|
|Processing Fee||Up to 3%||Up to 4%|
|Initial Non-refundable Commitment Fee||Not to exceed Rs.10,000/-||Not to exceed Rs.10,000/-|
|CERSAI Charge||Up to Rs.750/- or as applicable||Up to Rs.750/- or as applicable|
|Loan Cancellation Charges||Rs.5000/- or 1% Fees whichever is higher||Rs.5000/- or 1% Fees whichever is higher|
|PDC/ECS/ACH Bounced Charges||Rs.600/- per bounce||Rs.600/- per bounce|
|Penal Charges for delay in deposit(Applicable on Outstanding EMI Due+Bounced Charges)||2.50% per month||2.50% per month|
|Restructuring /Switching Fee (Applicable on Outstanding Principal Amount)||1%||1%|
|PDC Swap Charges||Rs.500/-||Rs.500/-|
|Statement Request(Duplicate Interest Statement/Statement of Accounts/Duplicate NOC/Foreclosure Letter)||Rs.300/- per statement||Rs.300/- per statement|
|Retrieval of copy of Documents||Rs.1000/-||Rs.1000/-|
|Part Payment Charges||NIL or as applicable at the time of payment||NIL or as applicable at the time of payment in case, all the borrowers are individuals & 5% in case wherein any of the borrower/co-borrower is non-individual.|
|Part Payment Charges/Foreclosure Charges (Applicable on outstanding principal amount at the time of closure)||NIL or as applicable at the time of payment||NIL or as applicable at the time of payment in case all borrowers are individuals & 5% in case wherein any of the borrower/co-borrower is non-individual.|
|Collection Charges||Rs.500/- per collection from the customer's residence/office||Rs.500/- per collection from the customer's residence/office|
|Differential Interest(any interest accrued due to gap in applicable ROI and existing rate of interest of any loan||Refund or charged at any time suitable to customer or Ummeed Housing Finance||Refund or charged at any time suitable to customer or Ummeed Housing Finance|
|TAXES will be charged over and above the charges mentioned above in the Tariff Sheet|
Ummeed Housing Finance shall not disburse any loan to the Borrower unless the conditions mentioned in the sanction letter and loan agreement are complied with, to the satisfaction of Ummeed Housing Finance. All the loans at the sole discretion of Ummeed Housing Finance.
Repayment of the loan to be by the way of pre-EMI/EMI during the entire tenure of the loan. The installments (EMI) comprises of both principal repayment and interest component calculated on the outstanding principal and PEMI which comprises of interest component calculated on the outstanding principal. Interest shall be calculated on monthly reducing balance.
Modes of communication of changes in interest rate: through email / SMS / call on the registered phone / mobile number
Visiting Hours at office / Branch
Monday to Saturday: 10 AM to 6.30 PM
On 1st Saturday: 10 AM to 2 PM
Office will be closed on 2nd Saturday of every month, all Sundays and all public Holiday.
Ummeed Housing Finance strives for customer satisfaction within the frame work of law, adopted policies and procedures
In case of any grievance, the customer may approach Ummeed Housing Finance Branch Manager of the location where he / she has his / her account and register the complaint either by letter / email/ visiting the branch office . The borrower may contact our office through any of the following channels.
Ummeed Housing Finance Private Limited
312 B, C & D Centrum Plaza
Golf Course Road,Sector 53
It is advised to customers to provide Loan details and customer issue in detail for quick redressal. We assure you that your complaint will be looked into at the earliest.
Each customer complaint being unique in nature, can take approximately 6 weeks for a detailed response to respective customer query or complaint. Once a query or a complaint is registered with the company, an acknowledgement along with a complaint reference number will be sent to the customer within 7 days. The acknowledgement will contain the name & designation of the official who will deal with the grievance. While the concerned team works on the query / complaint towards resolution, an interim response intimating the actual time that will be taken to resolve the issue will be sent to the customer. After examining the matter, the company will send the customer its final response or explain why it needs more time to respond and will endeavour to do so within six weeks of receipt of a complaint and he/she will be informed how to take his complaint further if he/she is still not satisfied.
If the Customer does not receive any response from the company within 6 weeks or is dissatisfied with the response received, he/she may escalate the matter to firstname.lastname@example.org.
In case your complaint has not been resolved to your satisfaction, you can also approach the Complaint Redressal Cell of National Housing Bank by lodging its complaints in online mode at the link https://grids.nhbonline.org.in OR mail at email@example.com OR in offline mode by post, to Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi 110003.
It is hereby agreed that for detail terms and conditions of the Loan, the parties hereto shall refer to and rely upon the loan and other security documents executed/to be executed by them.
The above terms and conditions have been read by borrower/s / read over to the borrower by Shri/ Smt................... of the company and have been understood by the borrower/s.
Name of Borrower/s
For Ummeed Housing Finance Private limited